Terms of service

These terms cover orders placed through shamaa.qa. Update the specifics below (payment gateway, VAT status, entity name) to match your actual business before publishing.

Ordering & payment

Orders are placed and paid for through our checkout, in Qatari Riyal. Prices are subject to change without notice; the price shown at checkout is the price honoured for that order.

Delivery

Delivery windows on the shipping page are estimates, not guarantees — courier delays during extreme weather or public holidays are outside our control.

Returns

See our shipping & returns page for the full policy on damaged or unwanted items.

Disputes

Any issue with an order is handled directly — write to hello@shamaa.qa and we'll sort it out before anything more formal.